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New Accounts
Please submit a completed and signed copy of the Scribo Group New Account Credit Application to our Credit Department. Include at least three other businesses with which you have established credit. If you are a new business, please fill out the proprietor information and bank information sections of the application. Upon approval, credit terms for retailers are Net 30 Days from date of invoice.

 Scribo Application Form

For further information, please contact our Customer Service Department:
customer.service@scribo.com.au
orders@scribo.com.au
returns@scribo.com.au

Telephone:
1300SCRIBO
between the hours of 9:00 a.m. and 5:00 p.m. Central Standard Time Australia (11:00 p.m. and 7.00 a.m. GMT) Mon.-Fri.

Fax:
1300 650 777

Mail:
Scribo Group
18 Rodborough Road
Frenchs Forest NSW 2086
Australia
Attn: Order Department

Please include the following information on all mailed or faxed orders:
Ship-to and Bill-to address (if separate)
Account number
Phone number
Purchase order or reference number
Special shipping instructions (if any)
Backorder preference (if any)
Quantity, title, and ISBN of each item ordered

Please use the address above or our toll-free phone number for information regarding contacting your local sales representative, requests for a complete set of Scribo catalogues, and any customer service inquiries. Our representatives can also help you with your order, providing you with information on stock availability and expected due dates on each item. In order to comply with industry standards, Scribo's terms and conditions will take precedence over purchase order terms. All prices and publication dates are subject to change without notice.



Backorders
Any titles that cannot be supplied will automatically go to back order, unless the customer advises otherwise. When a back ordered title becomes available, the books will merge with current orders, or be released at such a time that the back orders total $165 nett, or the stock has been available to fill the backorder for greater than 30 days. If a customer would like a back order to be released before the total value reaches $165 nett or before 30 days from the stock being available, then a small order freight and handling surcharge will apply.

Small Order Freight and Handling Surcharge
A small order freight and handling surcharge of $16.50 will apply to any invoice with a nett invoice value of less than $165.

Shipping
Unless otherwise instructed by the customer all shipments are made within 3 working days of receipt of order.

Returns and Crediting
Acceptable returns will be credited at the invoiced value.

Damaged items:
Return requests must be made no later than 7 days from the invoice date.

Discontinued Publisher:
Items are returnable that are no longer distributed by Scribo, subject to Scribo's returns policy. Returns are acceptable up to 90 days after the date of announcement.

Returned in error:
Scribo is not responsible for items returned to us in error. We will notify you on your credit memo of any titles returned to Scribo in error (no longer carried, not our title, etc.). You may request to have the books returned at your expense. We will recycle the books 30 days after our notification date if we do not receive a request for return.

Postage on returns:
Free post details will be supplied to facilitate authorised "no fault" returns.Scribo does not credit handling, insurance, or penalty charges.

Non-receipt:
Claim within 30 days of the invoice date. After this period payment on the invoice is required.

Short shipment:
Claim within 7 days of the invoice date. Scribo's original invoice number is required for credit.

Returns address:

Scribo Group Returns
174 Cormack Road
Wingfield 5013
South Australia
Australia